We have a 28-day return policy, which means you have 28 days after receiving your order to return it to us.
To start a return, please contact us at hello@richmond-vawser.com within 14 days of receipt of your order, you then have 28 days from the date of receiving your order to return it to us at your own cost. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. Costs for return delivery are not reimbursable unless the item is faulty or damaged.
You must use a tracked delivery service to return your order to qualify for a refund.
Richmond & Vawser
105 Dartford Road
March
Cambridgeshire
PE15 8BQ
UK
You can always contact us for any return question at hello@richmond-vawser.com
Damages and issues
Please inspect your order upon receipt and contact us within 7 days of delivery at
hello@richmond-vawser.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Photo evidence will be required to allow us to make a claim against our carriers and we ask that photos are taken as close to the delivery date as possible. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you are returning wallcovering because it is damaged or faulty please note we will only refund the cost of the item itself and we will NOT refund any labour costs associated with hanging it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as samples and gift cards. We do not accept returns of partial wallpaper orders (unless faulty), for example you have ordered two wallpaper rolls of the same design and colour and want to return one of the rolls, keeping the other. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@richmond-vawser.com.